Join Our Team! Customer Service Representative Position Vacancy

Posted on Wednesday, December 15, 2021
The Town of Ocean Isle Beach is currently accepting applications for the full-time position of Customer Service Representative. An employee in this class performs reception and customer service work including directing and assisting visitors, taking telephone calls, and forwarding, handling, or taking messages; assisting customers with basic water billing and tax payment questions; assisting new utility customers; sorting and distributing mail; accepting cash payments from customers and entering into a database, and performing a variety of other basic fiscal and administrative support tasks. Work includes responsibility for billing and collecting the accommodation taxes and coordinating NC 811 Locate requests. Work requires strong customer service skills, office technology skills, and the ability to research customer service problems. Work is performed under regular supervision and is evaluated through conferences, by review of appropriate records and reports, and the accuracy and thoroughness of assigned responsibilities.
Work is performed under the supervision of the Revenue Collections Supervisor. Graduation from high school, supplemented by courses in business or accounting, and some experience in a collection or billing operation involving heavy public contact and office technology, or an equivalent combination of education and experience is desired. Salary range: $33,003 - $49,505 dependent upon qualifications.

Applications may be found on the Town of Ocean Isle Beach website at or obtained in person at Town Hall. Applications may be forwarded to Daisy Ivey, Town of Ocean Isle Beach, 111 Causeway Dr., Ocean Isle Beach, NC 28469, or by email at [email protected]

Position open until filled. The Town of Ocean Isle Beach is an equal opportunity employer. 

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