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Pay My Bill

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Pay My Bill

How can I pay my bill?

You can pay your bill using any of the following options:

  • Send by postal mail (111 Causeway Drive, Ocean Isle Beach, NC 28469)
  • In person at the Town Hall or by using our night depository located at the entrance of Town Hall
  • Online at www.oibgov.com 
    • If paying online, you will need your account number and the physical address of the property. When entering the physical address enter only the numerical street number and the name of the street. Example:  if your address is 48 Union Street, you would only key in 48 Union
  • Signing up for automatic bank draft


How do I set up automatic bank drafting?

Automatic bank drafting is a convenient way of paying your utility bill and there is no additional cost to you. Just click the link below and fill out the Bank Draft Request Form, you must provide a copy of a voided check. You can also sign up at the town hall during business hours. Every other month on the due date, or the workday after a weekend or holiday, your bill will be automatically drafted. You will continue to receive a water/sewer bill every other month, so that you can continue to monitor your water usage. The bill will indicate that the account is on bank draft. Once you submit your bank draft request, the first bill you receive after applying will not be drafted to allow time to pre-note the account. The second billing you receive after applying will indicate bank draft on the bill and process on the due date thereafter. Any draft returned by the bank because of insufficient funds will be removed from the bank draft program and charged a return check fee of $25.00.

Automatic Bank Draft Request Form


How much is the minimum bill?

The minimum bi-monthly charge for water is $30.00 and the minimum bi-monthly charge for sewer is $40.00, for a total of $70.00 minimum charge bi-monthly. The minimum charge includes zero gallons of consumption.


Can I pay my bill with a credit card?

Yes, you can pay online at www.oibgov.com. You will need your account number and the physical address of the property.

Important! If paying online, you will need your account number and the physical address of the property. When entering the physical address enter only the numerical street number and the name of the street. Example:  if your address is 48 Union Street, you would only key in 48 Union

 

How soon is my water bill payment processed?

All payments are processed and applied to your account the same day they are received.


When is my bill due?

Bills are mailed bi-monthly (January, March, May, July, September, and November) and due on the 25th of the billing month.


When does my bill become delinquent, is there a fee or penalty?

Delinquent notices are sent if the payment is not received by the day following the due date. At that time, a 10% penalty is added to the amount due.