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What areas does the Town of Ocean Isle Beach service?

The Town of Ocean Isle Beach supplies water and sewer service to the island, along Causeway Dr. and Saltwater Palms.  Out of town water service is provided to Parker’s Pointe, Culpepper Rd., a portion of Denton St., Rick St. and a portion of Hale Beach Rd.

We do not supply water or sewer service to the following:  The Retreat, Ocean Ridge, The Cottages, and locations on Beach Dr. (Hwy. 179), these areas are serviced by Brunswick County Public Utilities, (910) 253-2655.


SIGNING UP FOR NEW WATER SERVICE

You will need to complete the Water/Sewer Application for Service. You must include the date to transfer service on your application at the time it is submitted, and your driver’s license number is required.  

You can apply for water/sewer service at the town hall, Mon. – Fri., from 8:00 am to 5:00 pm, or click HERE to fill out the application. Email the completed application to [email protected] or fax it to (910)579-8804.

**if the application is emailed you will receive an email confirming that the application was received within the same business day. Please do not call, you will receive a confirmation**


Meter Deposit Information

A meter deposit in the amount of $100.00 per meter is required for owners to establish water service. Please check with your closing attorney prior to paying the deposit, many of the local closing attorneys will collect the deposit from the buyer at closing. If you determine that the deposit is going to be collected at closing, please include that information on your application. If your deposit is not going to be collected at closing, you can pay it in person at the town hall or call (910)579-2166 to pay with a credit card when your application delivery is confirmed by email.

Important Information Regarding Establishing a New Account

Can I call to get my account number after the effective date (date to transfer ownership shown on my application)?

No. Water/Sewer Applications are processed in the order they are received & based on the billing cycle date that your transfer of service period falls within. Your account number will not be available until your first bill is processed and you receive a paper copy of the bill.

 

When can I sign up for paperless billing?

After you receive your first paper bill. There is a pin number on the bill for security purposes that is required for paperless billing. You will also need the account number, which is not available until your first paper bill is received. Please note, for security measures, account numbers used for online viewing of your account, setting up a profile for online payments, or signing up for paperless billing will not be provided over the phone. Please do not call.


I’m purchasing a home; will the water be disconnected, or will it transfer without loss of service?

          Water service will not be disconnected, it will simply transfer to the new owner.


When will I receive my first bill? (Utility billing occurs every two months, on odd months. January, March, May, July, September & November)


Utility Billing occurs every two months and each account is billed for a two-month period of service. Charges are calculated from the last reading date to the most current reading date.

For example, if your water meter was read on February 16th and the previous reading was taken on December 16th, water charges are calculated from the last reading date to the most current reading date (approximately a 60-day billing cycle).

Example, if your date to transfer service was on February 20th, based on the above scenario, you would receive your first bill in March.

 

When is my bill due?

Bills are mailed bi-monthly (January, March, May, July, September, and November) and due by the 25th of the billing month.

 

When does my bill become delinquent, is there a fee or penalty?

Delinquent notices are sent if the payment is not received by the day following the due date. At that time, a 10% penalty is added to the amount due.

 

How much is the minimum bill?

The minimum bi-monthly charge for water is $30.00 and the minimum bi-monthly charge for sewer is $40.00, for a total of $70.00 minimum charge bi-monthly. The minimum charge includes zero gallons of consumption.